Frequently Asked Questions
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Shipping
A. Once your order is made (up to 8 working days for production), shipping within the UK takes approximately 3 working days.
A. Currently, we only ship within the UK.
A. Once your order has shipped, you’ll receive a tracking number via email.
A. Unfortunately, we do not have a physical store for collection. However, we offer fast and reliable delivery straight to your doorstep, so you can enjoy your purchase without leaving the comfort of your home.
A. The delivery times shown below are subject to change during our busy periods.
Standard – £5.00
– Delivered within 3-5 working days by Royal Mail
– Free on orders of £100.
Orders
A. Yes! All our items are custom-made to order by a freelancing graphic designer, using tools like AI, Adobe, Canva, and Freepik. View our design attributions here.
A. Because we begin crafting your order immediately, changes or cancellations are not possible after checkout. Please double-check your order details before confirming.
A. After checkout, you’ll receive an order confirmation email with all the details.
Returns
A. For eligible returns (faulty, damaged, or incorrect items), we will issue store credit equal to the value of the returned item.
- Store credit will be provided within 14 days of receiving and inspecting your returned item.
- Original shipping costs are non-refundable, except in cases where the item is faulty or incorrect.
- If the returned item is not in its original condition, we reserve the right to reduce the value of the store credit to reflect the diminished value.
View our policy here.
A. Due to the custom-made nature of our products, all sales are final. Returns or exchanges are not available unless the product is faulty or incorrect. View our policy here.
A. If you receive a faulty or incorrect item, contact us at
within 14 days of delivery. We’ll arrange a resolution through store credit or a replacement.
Payments
A. We accept all major credit and debit cards, through Stripe.
A. Yes! Our checkout process is protected by secure encryption to ensure your information is safe.
A. There are no hidden fees, but standard shipping charges will apply.
Product Care
A. To keep your items in great condition:
- Wash inside out on a gentle cycle with cold water.
- Avoid bleach or harsh detergents.
- Hang dry or tumble dry on low heat.
A. Our high-quality printing methods ensure that designs stay vibrant. Proper care helps maintain their longevity.
Contact Us
A. You can reach us at
or via our contact form https://shop.traveldaze.co.uk/contact-us/. We aim to respond within 24–48 hours.
A. No, we are an online-only shop based in the UK.
